To Our Valued Customer

To Our Valued Customer:

Hello!

First and foremost, we sincerely thank you for your interest in our indoor hydroponic gardening system and for planting your trust in us! We understand that choosing home cultivation is not only a pursuit of healthy living but also a passion for nature and life. To ensure you embark on this green journey smoothly, we wish to communicate openly about the product experience and provide essential guidance upfront.

While this system is designed to make gardening rewarding and enjoyable, it does require users to meet certain foundational requirements:

• ① Assembly Process: Basic familiarity with household tools (e.g., screwdrivers, pincers) and the ability to follow step-by-step instructions in the manual;
• ② Plant Care: Hydroponic technology involves light regulation, nutrient solution ratios, and system maintenance—all requiring proactive learning;
• ③ Troubleshooting: Issues such as root abnormalities or leaf discoloration may arise during growth, necessitating independent problem-solving using the manual and video guides.

Therefore, we earnestly recommend preparing thoroughly before purchasing:

• ✅ Review the Instruction Manual: Assembly and operation details are strictly outlined in the manual—your most reliable "reference guide";
• ✅ Watch 2+ Hours of Planting Videos: We provide some detailed video tutorials (link attached) covering assembly, planting, troubleshooting, and more to help you visualize the process;
• ✅ Assess Your DIY Skills: If you have limited experience with tool-based assembly or plant care, consider practicing simpler DIY projects or learning basic skills before ordering.

We recognize that impulse purchases may lead to assembly difficulties or cultivation setbacks, which could dampen your experience and confidence in the product. Hence, we encourage you to "prepare before you begin"—ensuring every seed thrives under your care through thorough preparation and learning.

If you feel ready to proceed, rest assured we’ll support you every step of the way:

• Our customer service team is available to answer questions;
• Regular tips and updates will help you master hydroponics;
• Please be assured that we have our system tested 12-24 hours before shipping to guarantee it works smoothly.

May our system bring vitality to your home, and we look forward to celebrating your harvests with you!

Wishing you a rewarding gardening journey!

Best Regards,

Team Wantuo